Chartered Management Company, Inc.
PROPERTY MANAGEMENT FOR THE 21ST CENTURY
Overseeing the entire new construction project life cycle enables purpose-built construction with the end user in mind. Our technology-driven approach minimizes overhead and increases efficiency alongside the grassroots customer service of a reliable local team. This integrated approach provides customers with the independence and autonomy they desire and the convenience and ease of renting or buying — all while optimizing management’s value creation for stakeholders through streamlined operations from construction to stabilization and beyond. It’s property management for the 21st century.
“Chartered is uniquely positioned to deliver a trusted and comprehensive property management solution for the multifamily and single-family built-to-rent communities we build.”
- Troy Ritter, Executive Vice President
Our Approach
DELIVER A SUPERIOR PRODUCT
The details make the difference between a good resident experience and a great one. Delivering a stress-free living experience starts with ensuring a seamless handoff from construction.
Our holistic, master-builder approach helps facilitate this handoff to operations, allowing us to employ a strenuous inspection process to make sure that every unit is ready for residents prior to arrival. Seamless move-ins mean faster leasing velocity, absorption, and stabilization following construction. We strive to ensure that our commitment to quality is felt the minute our residents step foot in the door, with leasing performance and results to match.
Grassroots-Inspired Customer Service
We don’t hire employees — we hire community stakeholders. Our customer service is intended to emulate the age-old truth: Treat others how you would like to be treated, a value proposition stewarded by all of our community staff. Our commitment to residents is that when you’re here, you’re family. From prompt and professional response times to seamless escalation, Chartered’s resident experience is rooted in the care that only a local, grassroots-managed business can provide.
Best-In-Class Technology for Resident Experience
There is no one-size-fits-all resident experience. That’s why Chartered’s resident experience is rooted in a mobile-first platform that enables residents and community staff to seamlessly collaborate across maintenance, payment, access control, smart home, and other needs. Our comprehensive and scalable suite of solutions helps community staff meet residents’ needs, from CRM to a dedicated resident portal, helping to ensure an elevated experience for residents and staff alike.
Proactive Property Maintenance
We employ a preventative, data-driven approach to maintaining assets, streamlining unit turnovers, and providing routine preventative maintenance and inspections. Our proactive approach helps us maximize availability, minimize downtime, and optimize long-term asset performance for our communities.
Unwavering Focus on Operational Improvement
In today’s post-pandemic world, we remain committed to continually revisiting what it means to provide best-in-class property management services. That includes staying focused on providing the highest standards of safety, maintenance, and supervision for the benefit of our residents, staff, and owners. With our technology-enabled platform, we continue to invest heavily in solutions and partnerships that make us more accurate and efficient in administering services for our communities, helping to reduce overhead and increase flexibility for adapting to future industry changes.
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Pre-Development
Market & Competitive Analysis
Asset Due Diligence
Amenities Strategy
Pricing Strategy
Branding
Property Management Services
Leasing & Administration
Tenant Management Relations
Compliance & Safety Administration
Sales & Service Training
Digital & Marketing
Financial Reporting
Payment Processing & Rental Collection
Budgeting & Proforma
Financial Reporting
Compliance Supervision
Audits
Featured Properties
Chartered’s seamless transition from construction to occupancy helps to drive faster lease-up, an enhanced resident experience, and improved operational efficiency in administrative support. We strive for a turn-key experience for all stakeholders. Our featured properties highlight our range of residential management capabilities and the Chartered difference of a lock-and-leave solution for all community stakeholders.
Brownstones at Palisade Park
A 160-unit built-to-rent townhome community offering diversified housing stock in the coveted Palisade Park enclave.
READ MOREBelle Creek Commons
A boutique, 10-unit built-to-rent townhome community offering attainable pricing in an established master-plan community.
READ MORENews & Updates
See how we are making news. Check out the latest articles, stories, and press releases about Chartered and stay apprised of project updates, meet our growing team, and learn the stories behind our most exciting, challenging, and innovative projects.
Interested in partnering with Chartered?
We are always looking for investors, lenders, vendors, and employees who share our passion for creating great neighborhoods and lasting communities. Come build with us.
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